1. Introduction

Coaching Fundamental Tools (“we”, “us”, “our”) operates the website and platform located at coachingfundamentools.com (the “Platform”). We are committed to protecting your privacy and handling personal information in a transparent and secure manner, in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, tools, resources, and services.

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2. Information We Collect

We may collect the following types of information:

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2.1 Personal Information

• Name

• Email address

• Organisation or business name

• Billing and payment details

• Account login credentials

• Communication preferences

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2.2 Usage and Technical Information

• IP address

• Browser type and device information

• Pages visited and actions taken on the Platform

• Date and time of access

• Cookies and similar tracking technologies

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2.3 User-Generated Content

• Coaching tools, notes, assessments, templates, or other content you upload or create within the Platform

• Communications with us, including support requests or feedback

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3. How We Use Your Information

We use your information to:

- Provide, operate, and improve the Platform

- Create and manage user accounts

- Process payments and subscriptions

- Deliver tools, resources, and support services

- Communicate with you about updates, features, or changes

- Monitor usage, performance, and security

- Comply with legal and regulatory obligations

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and improve performance. You can manage or disable cookies through your browser settings; however, doing so may affect functionality.

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5. Disclosure of Personal Information

We may disclose your personal information to:

- Third-party service providers (e.g. hosting, payment processing, analytics, email services)

- Professional advisers such as accountants, auditors, or legal advisers

- Government authorities where required by law

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We do not sell or rent your personal information to third parties.

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6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Data may be stored on secure servers located in Australia or overseas. Where overseas storage is used, we take reasonable steps to ensure appropriate data protection safeguards are in place.

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7. Access and Correction

You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe.

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8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

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9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on the Platform, and continued use constitutes acceptance of the updated Policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of personal information, please contact us at:

Email: support@coachingfundamentools.com

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